Measure what matters

Evaluating the impact of your actions

A woman wearing safety glasses and gloves closely inspecting industrial machinery on a factory floor.

Why measuring impact is essential.

You've launched inclusion initiatives, invested in EDI training, and revised your policies. But how do you know if it's actually working?

Measuring sustainable change in workplace culture can feel difficult, but it's essential for driving real progress. Without the right evidence, you're navigating your change journey without a compass.

To create lasting transformation, you need to focus on the changes that truly matter - not just diversity statistics, but the real shifts in employee experience, organisational culture, and workplace behaviours that signal genuine progress toward inclusion.

The power of
evidence-based inclusion.

Measuring the impact of your inclusion actions gives you the evidence you need to make informed decisions. It reveals what's working well and where challenges persist, helping you refine your approach for maximum effectiveness. This evidence doesn't just validate your efforts - it demonstrates your commitment to creating an inclusive workplace and provides the foundation for a robust, data-driven inclusion strategy.

Our inclusion impact evaluation helps you understand the true effectiveness of your initiatives, giving you a clear picture of where you stand and actionable insights for continuous improvement. We provide meaningful indicators of impact that track real changes in behaviours and attitudes across your workforce, so you can monitor and evidence your transformation as you become more diverse and inclusive.

A woman wearing glasses speaking animatedly and smiling during a group discussion with three colleagues.

Effective measurement helps you to:

Align with strategic goals

Ensure your inclusion efforts support broader organisational objectives while prioritising workforce wellbeing and driving accountability.

Identify what's working

Pinpoint which initiatives are delivering results and which need adjustment to maximise impact.

Address persistent challenges

Spot where barriers remain so you can adapt your approach strategically.

Celebrate and amplify success

Recognise achievements, share stories of positive change, and reinforce your commitment to inclusion across the organisation.

Our research-backed framework.

Over the past decade, we've focused our research on developing sustainable inclusive environments and building workforce diversity. This work has given us deep insight into how organisational change happens and, critically, how to measure that change effectively.

Our inclusion impact framework connects inclusion interventions directly to indicators of change, including shifts in attitudes and behaviours across your workforce. This framework gives you practical tools to measure your progress toward genuine workplace inclusivity.

How the framework works

We use five types of change indicators, defined at three operational levels to capture the full picture of your inclusion journey:

Change indicator types

Knowledge and understanding

What people know

Skills and behaviour

What people can do and actually do

Attitudes

What people believe

Tangible and practical elements

What's in place

Tangible capacity

Measurable statistics

Knowledge and understanding

What people know

Skills and behaviour

What people can do and actually do

Attitudes

What people believe

Tangible and practical elements

What's in place

Tangible capacity

Measurable statistics

Operational levels

System-wide changes

Leadership-level shifts

Individual transformation

This multi-dimensional approach ensures you're capturing meaningful change at every level of your organisation.

System-wide changes

Leadership-level shifts

Individual transformation

This multi-dimensional approach ensures you're capturing meaningful change at every level of your organisation.

What we actually measure

We go beyond surface-level metrics to assess the indicators that truly reflect workplace culture. Here are some of the key measures we track:

Sense of belonging

A sense of belonging − the perception of being accepted within a given group − is an important measure of the maturity of your journey to inclusion, and a key indicator of workplace inclusivity.

Psychological safety

Psychological safety − shared belief that the workplace is safe for interpersonal risk taking, such as speaking up against a popular idea − goes hand-in-hand with inclusion and can be used as an indicator of workplace inclusivity.

Perception of bullying & harassment

Workplace environments that support inclusion reduce the likelihood of bullying and harassment. Perception of bullying and harassment is an important indicator of workplace inclusivity.

Confidence & self-efficacy

Confidence and self-efficacy, crucial for individuals to feel empowered to participate fully in the workplace, and to share their ideas, opinions and perspectives, are important indicators of workplace inclusivity.

Organisational climate

Organisational climate − the collective perception of the employees about the work environment − can be used as a holistic indicator of workplace inclusivity.

Diversity

Building inclusive and supportive workplace environments with inclusive policies, practices and behaviours provides the key ingredients for diversity to grow. As such, diversity can be used − carefully − as an indicator of inclusion.

What you get when you work with us

Expert guidance and support

Indicators of impact

Innovative data collection tools

Analysis and evaluation support

Ready to measure your progress?

Understanding your impact is the key to creating sustainable change. Whether you're just starting your inclusion journey or refining an established strategy, we can help you develop an evaluation approach that keeps your efforts focused, effective, and evidence-based.

Speak to our team

Photo of Hadi Farhat, smiling broadly and wearing a pale blue shirt with open collar

Ready to measure your progress?

Speak to our team

Ready to measure your progress?

Speak to our team

Cookie policy

Sustainability policy

Cookie policy

Sustainability policy

Cookie policy

Sustainability policy

Measure what matters

Evaluating the impact of your actions

Why measuring impact is essential.